Privacy, Cookies & GDPR Policy

Within this Privacy Policy we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Any questions regarding this policy and our privacy practices should be sent to Alternatively, give us a call on 01902 864863.

Who are we?

We are J Banks & Co Ltd, established as one of the UK’s leading Manufacturers of Door and Window Hardware solutions. We are committed to maintaining the trust and confidence of our customers and visitors to our website. We never sell, rent or trade email lists with other companies and businesses for marketing purposes.

What data do we collect?

The personal information we collect from you might include:

  • Your name
  • Your address
  • Your Telephone numbers
  • Your Email address
  • Your job title
  • Your website browsing behaviour

Google Analytics

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of our website. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Data Submitted via Live Chat

J Banks & Co Ltd hosts a live chat box on its site. If you, as website visitor, choose to get in touch with our agents via this Live Chat box, you must first consent to your data being processed for support/chat related purposes. Consent is verified by means of a check box and a notice (live chat consent clause) stipulating the data retention period. Based on this consent, J Banks may receive your name and email and information relating to your browser, operating system, type (new or returning visitor), agent ratings, visiting page url and any other personally identifiable information you may provide during the chat process. The latter information is utilized for enhanced support provision and specifically excludes location/IP tracking, so as to further ensure the protection of your personal data privacy. Once this chat data has been processed, it is stored on J Banks’s site database for the period specified in the live chat consent clause but may be requested, rectified or erased on your request, at any time.

Mailing lists
When we electronically send marketing material or a newsletter we will often use a third-party provider to deliver the email. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. You can unsubscribe to any of our general mailings by clicking the unsubscribe link at the bottom of the emails.

Third Parties
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We would only release your information to a third party outside of this if required to do so legally, for example, to comply with a legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our clients. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

The J Banks & Co Ltd website ( uses cookies. Cookies are small data files on your computer or handheld device. The use of cookies is standard practice for all websites and allows our website to recognise you when you visit. The cookies are essential for helping us deliver a high quality website. Some cookies collect statistical information about your browsing behaviour. You can switch off cookies by setting your browser preferences – but this may result in a loss of functionality when using our website.

How we use your information

We may use your information to:

  • Provide information about J Banks & Co Ltd
  • Provide information about our latest deals
  • Provide information about the J Banks team

Access to your personal information

The accuracy of your information is important to us. You are entitled to view, amend or delete the personal information that we hold. If you change email address, or if any of the other information we hold is inaccurate or out of date, please email your request to or write to us at J Banks & Co Ltd, Unit A Vernon Park, Cannock Road, Featherstone, Staffordshire WV10 7HW. Alternatively, you can call us on 01902 864863. You have the right to ask for the the full information that we hold about you. If you wish to view the information we hold on you, please contact us on the details above.

Transferring your information outside the United Kingdom

As part of the services offered to you through our website, the information which you provide to us may be transferred to countries outside the UK. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside the UK in this way, we will take steps to ensure that so far as possible appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected, as outlined in this policy. If you use our services while you are outside the UK, your information may be transferred outside the UK in order to provide you with those services.

Privacy Notice Update

This Policy was updated 12th March 2019.